Holiday homes in Te
Anau and Manapouri for couples or large
groups, self contained - self catering
accommodation, child care items available
on request.
FAQ's
- frequently asked questions
HOLIDAY
HOUSES PROFILE
MAKE
A BOOKING
DEPOSIT
& PAYMENT
CANCELLATIONS
TRAVEL
TIPS
DRIVING
QUESTIONS
or COMPLAINTS
HOLIDAY
HOUSES PROFILE
- Why
choose Holiday House
accommodation? You can
enjoy your own privacy
without intrusions from
other guests or staff.
There is plenty of space
for you, the children,
the car, and in some
houses you can even bring
the dog along too.
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- What
does Fiordland Holiday
Houses offer? Fiordland
Holiday Houses advertises
holiday homes for short-term
rental and we manage the
rental from A to Z for
the house owner. We
answer enquiries, process
payments, confirm
bookings, prepare the
house for arrival and we
folllow-up to ensure
everything is
satisfactory. We can also
recommend and book
Fiordland excursions.
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BOOKINGS
- How
do I make a booking? Click on the
navigation bar for either
Te Anau or Manapouri
holiday houses (the towns
are 20kms/15 minutes
drive apart). Each house
has a calendar showing
dates available and how
many people can stay
based on beds/sleeping
facilities. Click the
Email Enquiry or Contact
link.
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- Where
do I get keys and house
directions from? You will
receive the holiday house
address and key
collection details after
balance of payment
processed.
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- What
is the check-in &
check-out time? Check-in
time is after 2pm. Check-out
time is 10am.
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DEPOSIT
& PAYMENT
- Is
a deposit required and
when is the balance due? A deposit of
NZ$100 is required
to secure a booking and
balance of payment is due
at least 1 week prior to
arrival.
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- Can
I pay with credit card? Yes, Visa
and Mastercard accepted
via our Secure Credit
Card Site.
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- Can
I pay via Direct Credit
Deposit Online Banking? Yes, Direct
Credit accepted, however,
we still require Visa or
Mastercard details to
guarantee your booking.
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CANCELLATIONS
- What
is the cancellation
policy? Payment is
refundable - less the
deposit, provided you
cancel more than 1 week (7
days) prior to your
booked arrival date.
- Cancellations
received with less than 7
days notice before your
arrival date, incur full
loss of deposit and
payment.
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TRAVEL TIPS
- What about
getting there?
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DRIVING
- What are the
road rules and driving
routes?
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QUESTIONS or
COMPLAINTS
- If there's a
problem with our
accommodation - who do I
contact? Contact
details are on hand at
each holiday house and
fiordlandholidayhouses
management team will
respond promptly to your
call, they are never more
than 15 minutes drive
from any holiday house
location.
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- Are
there medical and
emergency services
available? Yes, 24
hours medical services is
available. The Medical
Centre is located in Te
Anau. Other services
include: emergency
ambulance, optomotrist,
dentist, physiotherapy,
chiropracter, pharmacists
and child care services.
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What
is the breakages policy? You are
responsible for paying to
remedy breakages or
damage to the holiday
house and contents.
Please report these as
soon as possible / before
you leave, or we reserve
the right to charge your
credit card. Accidental
breakage is unavoidable
and we do not normally
charge for minor
breakages e.g. glassware
and crockery, provided
these are reported before
you leave.
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- How
can I give feedback about
a property? Please click
on the following link to
write a review, we
welcome your feedback.
Holiday
Houses Review
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